Frequently asked questions

We care about our fish as much as we care about our customers. Every order ships in professional-grade thermal packaging with heavy-duty frozen gel packs — and we'll add dry ice if it's extra hot outside

Your package travels in a strictly controlled cold chain of 32–39°F, so your delicacies arrive as fresh as they were when they left our smokehouse

In Los Angeles: come and visit us. We'll notify you as soon as your order is ready. No time to drive? Local courier delivery brings it to your door

Everywhere else in the US: we ship via UPS/FedEx, 1–3 days

Orders placed on Friday or over the weekend ship on the next business day, so nothing sits in a depot

Local delivery in Los Angeles starts at $12.99 and is priced by ZIP code. Shipping to other states typically starts at $30

The final rate depends on the destination, order size and delivery speed. Because our products are perishable, we use faster methods to keep transit time short. Your exact cost is calculated at checkout

Yes. On orders over $199 we cover the full cold-chain shipping cost ourselves — a fine excuse to stock up for the whole family

As soon as we hand the box to the courier you'll get an email with a tracking number. If it doesn't show up, check your spam or promotions folder — smokehouse emails like to hide there

Put your preferred date in the order notes and we'll do our best to time it. Keep in mind that UPS isn't a Swiss watch — weather and logistics can shift things

If you need the fish for a Friday night party, order a little early

It depends on the product — our range runs from delicate smoked salmon to fully dried smelt. Always check the label on your package first; it always wins

• Smoked delicacies (Tanned Salmon, Smoky Velvet, Bellies): keep refrigerated at 32–39°F. Sealed, they stay fresh up to 3 weeks; once opened, eat within 3–5 days. Fatty products like bellies are sensitive to air and lose their flavour quickly once exposed
• Cured & dried (Jerky, Bites, Straws, Smelt): more resilient. Properly refrigerated they keep 1–3 months, and some fully dried items last longer still
• Freezer: most products freeze at 0°F for up to 2 months. Thaw slowly in the fridge to keep the texture and flavour right

No secrets and zero chemicals. Just fish, sea salt and natural spices

We smoke over real wood chips — alder, applewood or hickory — which is where the deep, authentic aroma comes from. Forget liquid smoke; we don't let that stuff through the front door

Seafood is the star of the show here, but there are a few other things to know. We believe in total transparency:

• Fish and molluscs: all our fish products contain fish; our squid and mussels contain molluscs
• Honey: our Candy Bites are glazed with real honey
• Soy: there's a touch of soy in our Salty Bites and BBQ Squid
• Spices: Spicy Squid and Haliwood Straws use our signature blends — tell us if you're sensitive to specific peppers or seasonings
• Pork: we also smoke Hickory Strips (pig ears). Not a common allergen, but we want friends who avoid pork for dietary or religious reasons to know it's processed in our smokehouse

We're a small artisan facility, so cross-contact is always possible. Always check the full ingredient list on the package before your first bite

Both, and deliberately so. We use wild-caught fish — salmon, smelt, halibut — for that rugged ocean taste. For our jerky and the famous bellies we choose premium farmed fish, because only farmed fish gives the consistent fat content and tenderness you love

Your satisfaction is our priority. If the box arrives damaged or the fish feels warm, reach out within 24 hours by email or Instagram DM with a few photos of the packaging and the fish, and we'll fix it

Because fish is perishable, standard returns aren't accepted — but we review every situation individually and find a solution as quickly as we can

Yes. There's an order notes field at checkout. Want a gift note? Need to swap one type of straws for another? Write it there. For anything urgent, message us directly as well